Support summary
English SLA summary
The legally binding full SLA regulations are currently published in Russian, but the practical support model is summarized below for international clients.
- Support works 24/7 without weekends or holiday pauses.
- The official support channel for active clients is the ticket system. Email, Telegram, and chat can be used for clarifications and pre-sales communication.
- Consultations on provided services are typically answered within up to 30 minutes; technical response time depends on the purchased support level and issue priority.
- The support team handles incidents related to provider services and infrastructure operation, but cannot guarantee an exact resolution time because third-party coordination and client feedback can affect timelines.
- Questions unrelated to provider services, external software, or custom development are outside the standard SLA scope.
For the full legally binding text, please switch to the Russian version: open RU SLA.
For English clarifications before ordering, contact support@qckl.net or Telegram @qckl_net.