English summary
Support policy
Revision dated August 13, 2026.
The full support policy is published in Russian. The summary below covers the main points for international customers.
- Technical support is available 24/7, including weekends and holidays.
- The monthly availability SLA for VPS/VDS services is 99.98%.
- The official support channel for active clients is the ticket system. Email, Telegram, and chat can be used for clarifications and pre-sales communication.
- Initial response time depends on the ordered service, issue priority, workload, and any separately agreed support terms.
- Resolution times may depend on client replies, hardware availability, and third-party providers, so an exact completion time cannot be guaranteed.
- Questions unrelated to provider services, external software, or custom development are outside the standard support scope.
For the full text, please switch to the Russian version: open the Russian support regulations.
For English-language clarifications, contact support@qckl.net or Telegram @qckl_net.